FAQ
Can I cancel or return my order?
All sales are final, and we are unable to offer refunds at this time.
Do you offer exchanges?
Exchanges are dependent on current stock levels and item(s) purchased. Please respond to your order confirmation email for any exchange inquiries, or contact us at store@overcastmerch.com
The cost of shipping for the exchange will be the customer's responsibility.
What if my item arrives damaged?
It doesn’t happen often, but sometimes an item can arrive with print inconsistencies or factory damage. Please check your item upon delivery. We offer a 30 day window for replacements due to damage. Please reach out to store@overcastmerch.com if your item arrives damaged. Replacements are dependent on current stock levels, but we will do our best to replace, in certain circumstances, we may offer alternatives, if the item is no longer available.
Can I update my shipping address?
Yes, as long as your order has not already shipped! Please respond to your order confirmation email or contact us at store@overcastmerch.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.
Where do you ship to?
We ship worldwide from the US!
How much does shipping cost?
All shipping rates will vary depending on a few different factors, some of which include:
• Domestic vs International shipments
• Total weight of the package
• Selected shipping method
How long will it take my order to ship?
Usually around 3 - 5 business days. If you ordered multiple items, your order will be held until the entire order is ready to ship.
Handling time does not include time in transit and is regardless of shipping method chosen at checkout.
What if my package is lost or stolen?
We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse. However, please contact us with your issue; we'll do our very best to help you come to a solution!
What Happens if my package is Returned to Sender?
Customer is responsible for the costs of re-shipping if the package gets returned due to an incorrect or incomplete address.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.